Just $49 gives you lifetime access to the IT Service Strategy Toolkit, teaching you how to use the 'service strategy process' to deliver value added IT. And you can get started for free.Try it for Free!
The IT Service Strategy Toolkit contains 50+ learning components, including lessons, videos, infographics, templates and more. Here's what you can expect to learn and accomplish:
The Toolkit course contains 30+ 'service strategy' lessons, starting with a review of key I.T. management basics and the role of the service strategy process.
After a review of the basics, the Toolkit teaches you how to use multiple service strategy techniques to plan and create a realistic 'IT management vision'..
Next, we teach you how to promote your service strategy 'vision' using IT/End-User Partnership, project engagement, and customer service techniques.
Then it's time for lessons teaching you how to implement and maintain your service strategy using "fast tracked" methods for planning, projects and problem management.
Learning continues with lessons teaching you how to plan and implement the I.T. service review, to gather and evaluate end-user feedback, and find ways to improve.
After you've learned all the concepts and steps, you can download the templates, including the I.T. Vision Statement Template, Service Review Process Plan, Service Review Survey and more.